Looking for help signing in?

  1. Signing into www.paycor.com
  2. I’m trying to register but am having trouble.
  3. I can’t sign in.
  4. I forgot my user name.
  5. I forgot my password.
  6. I forgot my email address.
  7. I forgot my answers to the security questions.
  8. What software do I need to install to sign in?
  9. Do I have to be at work to sign in?
  10. Why did I not receive an email from Paycor?
  11. What if I have other trouble signing in?

1. Signing into www.paycor.com

Click Sign In from the upper right corner of www.paycor.com. At the Sign In screen, enter your user name and password; then click Sign In. Your information will be transmitted over an encrypted SSL connection and you will be taken to your Online Home page after a successful sign in.


2. I’m trying to register but am having trouble.

  • Has your employer sent you a registration letter/PDF or email?
    • If not, please contact your Human Resources or Payroll department for assistance.
  • If so, was it a paper letter/PDF or an email message that you received?
    • Paper registration letters or PDFs are valid for two weeks from the date they are printed. Please contact your Human Resources or Payroll department for a new registration letter if yours has expired.
    • Registration emails are valid for one week from the date they are sent. Please contact your Human Resources or Payroll department for a new registration email if yours has expired.
  • What do I do if I receive a message that my name is invalid when trying to register?
    • The information you enter in the registration process must be identical to the information in the paper registration letter/PDF or your most recent Paycor checkstub.
  • What do I do if I have entered my proof of identity, created my user name and password, and set up my security questions, but did not receive my confirmation email?
    • The email may not show up in your inbox for a few reasons:
      • The email may have been sent to your junk/spam folder.
      • If you did not receive the email and it is not in your junk/spam folder then it may have been blocked by your email server; please contact your Human Resources or Payroll department.
  • What do I do if I received the confirmation email but I did not click on the link within 48 hours?
    • If you miss the 48 hour deadline to register, you will need to contact your Human Resources or Payroll department, so that they can re-register you.
  • What do I do if I received the confirmation email, but the system will not accept my user name and/or password?
    • When you receive the confirmation email please click on the link or copy and paste the web address into your browser’s address bar (If you copy and paste, ensure that there are no [] symbols on either side of the web address). Enter your user name and password that you just created and this will activate your account. If you are still unable to sign in please contact your Human Resources or Payroll department.

3. I can’t sign in.

In order to use the Paycor Online Services, you must have successfully completed your registration. If you do not have the proper information to complete the registration process, please contact your Human Resources or Payroll department for instructions.

If you receive a message stating “Your credentials could not be validated.” while trying to sign in, you may have either entered you password incorrectly or your password is no longer valid. Please note that your password is case sensitive; contact your Human Resources or Payroll department if you are still unable to sign in.


4. I forgot my user name.

Please contact your Human Resources or Payroll department for assistance.


5. I forgot my password.

Click the Forget Your Password? link on the Sign In page. You will then be prompted to enter both your user name and the email address used for Paycor Online Services. Once you have entered the correct user name and email address you will be asked to answer four security questions to verify your identity. After answering all four security questions correctly, a temporary password will be sent to your email address. Enter your user name and the temporary password on the Sign In page; you will be prompted to immediately change your password.


6. I forgot my email address.

Please contact your Human Resources or Payroll department for assistance.


7. I forgot my answers to the security questions.

Please contact your Human Resources or Payroll department for assistance.


8. What software do I need to install to sign in?

You do not need to install any additional software to sign in; just be sure you are using the latest version of Adobe Reader and a web browser. We will not prevent you from signing in with any browser, but please note that only the following browsers are officially supported by Paycor:

To view a full list of system requirements, click here.


9. Do I have to be at work to sign in?

No, you can sign into Paycor Online Services from anywhere in the world with an internet connection; just be sure you are using the latest version of Adobe Reader and a web browser.


10. Why did I not receive an email from Paycor?

If you are expecting an email from Paycor (such as a password reset email) but have not received it, please be sure to check your spam folder. If the message is not in your spam folder, it is also possible that your email account is rejecting incoming mail from Paycor.


11. What if I have other trouble signing in?

If you experience problems signing in, please try clearing your cache and any Paycor cookies stored on your computer. You can also contact your Human Resources or Payroll department for assistance.