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Heart of CarDon's Carol Hutton on Paycor (02:21)

Carol Hutton, Payroll Manager of CarDon & Associates, explains how Paycor helped them efficiently manage expansion despite their complex payroll and time tracking needs.

"Our time spent on payroll processing has been reduced by as much as 70%. "
Carol Hutton Payroll Manager

Ranging from independent living and assisted living to skilled nursing and memory care, CarDon and Associates’ family first approach has enabled them to spread all across Indiana. Their time tracking and payroll services however, were not nearly as successful. Unable to accommodate their growth the existing system continued to place road blocks in their path.

“The reporting was horrendous,” said Carol Hutton, Payroll Manager of CarDon & Associates. “The system couldn’t accommodate multiple locations. We had to run reports for each individual location – causing us to waste valuable hours in the process.”

CarDon’s unique pay structures and work rules were also too much for the out-dated, cumbersome system. It led to many error-prone, manual processes. “The system had limited functionality and it was very difficult for everyone to use,” said Carol. As a result, time cards weren’t being properly verified, and payroll clerks would then spend hours correcting the time after payroll was processed.”

The final straw was its susceptibility to time fraud. Because it used an electronic badge terminal for employees to punch in and out, “Buddy punching” was an ever-growing concern.

How Paycor Helped

The ideal solution was found at Paycor. Choosing to use Time on Demand and Paycor for Windows, CarDon found the tools they needed to reduce costs and increase efficiency.

CarDon can now manage everything from one place. Time and attendance as well as payroll are now automated and streamlined across all facilities. It makes everything more accurate and efficient. For the first time, the entire workforce can be analyzed using real time data.

“The reporting flexibility is phenomenal,” said Carol Hutton. “I can easily review labor costs from an individual facility or even a department within a facility!”

CarDon has more than 2,000 employees doing 70 different jobs. They also have complex compensation programs that allow employees to stack premiums on top of one another. And today they have a system that does all the painstaking calculations automatically. Plus, with a single click of the button, they can extract all the employee information they need for government reporting. No need for assistance from directors at various locations – just a click.

It was personal service as well as bells and whistles that assured CarDon that they made the right choice. From the installation of the biometric hand recognition terminal (effectively eliminating buddy punching) to the day-to-day questions Paycor was there. And they still are.

“The support staff has been so responsive to everything I’ve asked for,” said Carol. “Whenever I have a question, they always jump right in and help.”