Hospitality Provider gets the Royal(e) Treatment
Caribe Royale’s Director of Human Resources, Donna Smitherberger, talks about how Paycor met their hospitality needs.
Business and pleasure go hand-in-hand at the Caribe Royale, an award-winning hotel and conference center located in Orlando. Unfortunately, when it came to managing its workforce, frustration and manual processes also went hand-in-hand.
The hotel was using software that made it difficult to meet its changing labor management needs.
“We had been with the same provider for 12 years for payroll and time and attendance,” recalls Donna Smithberger, Director of Human Resources. “I noticed about five years ago that the software was becoming antiquated; it didn’t grow with us.”
Inflexible tools required manual processes. Caribe Royale needed to be able to customize the software to address some labor management needs common in the hospitality industry: employees who work in multiple departments, a points policy to track attendance and tardies, and the tracking and equitable distribution of banquet gratuities.
Their current solution couldn’t be modified to accommodate these scenarios, and new products ordered by the provider were too costly. As a result, manual processes became the norm and managers and supervisors couldn’t access important data since the solutions weren’t Web-based.
How Paycor Helped
Today managers and supervisors use Paycor’s web-based solutions – available any time, from anywhere – to automate points tracking. With a click of the mouse, data is logged and calculations are automated. Time and attendance tracking works the same way as well – empowering supervisors, improving accuracy and saving time by 30 percent.
Eliminating the need for so much “paper” was another benefit. “We are proud to be a ‘green’ hotel, but we certainly weren’t ‘green’ when it came to managing payroll and HR,” said Donna. “The paper trail was a mile high!” With Paycor, they are proud to be reducing their carbon footprint.
“It felt like I was able to create my very own solution,” recalls Donna. “In the past, we were basically told that we needed to adapt to our previous provider’s system. When we began discussions with Paycor, they asked us how they could adapt the software to meet all of our needs.”
Underlying all of Paycor’s powerful, yet simple workforce management solutions is the peace of mind that Donna gets from knowing help is a phone call away.
“Being in the service industry, customer service is extremely important to us,” she said. “It was taking days, not hours, to get answers. The customer service we experience today with Paycor is above and beyond.”