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Mark Carpenter of Medical Recovery Systems on Paycor (02:39)

Medical Recovery Systems has improved efficiency and cut costs with Paycor’s suite of applications.

"We’ve reduced our weekly payroll processing time by 50% since the change to Paycor. "
Mark Carpenter Human Resources Director

Medical Recovery Systems is a privately-owned corporation based in Cincinnati. They have 250 employees and of those, more than half work at client locations on any given day.

With employees everywhere, payroll, time management and HR were a challenge. But with their three different cumbersome programs (none of which spoke the same language) it was nearly impossible.

“We weren’t happy with the products themselves,” said Mark Carpenter, human resources director. “Our people would use Excel instead of the payroll system because it wasn’t user friendly.”

Medical Recovery Systems used a third party provider for time and attendance tracking, and an in-house system for tracking important HR information – neither of which was accessible to frontline supervisors.

“On any given day we might have 150 employees working at remote client sites, including supervisors who needed to be able to access labor and HR information,”Mark said. The fact that the three products weren’t web-based presented an obstacle. For instance when someone would request PTO, managers didn’t have access to their PTO balance or staffing information. Instead of calling HR, “We wanted our managers to be able to handle issues immediately,” said Mark.

With the switch to Paycor, they can.

“We’re a growing company… We were close to saturation, but the ability to push off payroll and HR-related responsibilities to line managers means that as we grow, we haven’t had to add HR staff. That alone translates to major cost-savings.”
-Mark Carpenter, Human Resources Director, Medical Recovery Systems, Inc.

How Paycor Helped

Paycor’s suite or integrated software was the perfect solution. Medical Recovery Systems tapped into our integrated solutions for payroll, HR and time and attendance.

“This is a huge time-saver for us,” said Mark. “I would say that we’ve reduced our weekly payroll processing time by 50% since we made the change to Paycor.”

All three products, Paycor for Windows, HR Performer and Time on Demand work together. Now, when new hire information is entered in the HR information system, it flows automatically into the payroll and time and attendance systems.

Supervisors love the easy-to-use dashboard views in the time and attendance system. It gives them the information they need simply and instantly. Exceptions are automatically displayed, PTO requests show up to be electronically approved or denied, and schedules can be accessed by a manager anytime, anywhere.

“No more waiting to receive the weekly reports from HR,”* said Mark. They have the necessary information available to handle issues immediately.

“Once our supervisors realized the kind of reports they had at their fingertips, the ability to see at a glance the status of their employees… they couldn’t wait to start using it.”

Plus, the customer support Medical Recovery Systems received has been top notch. “Paycor’s staff was great; they turned a Chevy into a Lamborghini for us,” he laughed. “They came up with exactly what we needed to meet our unique challenges.”

“There is peace of mind knowing that we can call someone we know and get help any time,” he said. Which means when the unexpected happens, like a payroll manager is out sick, and his back-up is out sick as well, Paycor is there. When that happened, Mark said they simply called their specialist, who walked them through everything.