Paycor’s Unique Approach to Creating a Personalized Client Experience
Paycor’s Unique Approach to Creating a Personalized Client Experience

Paycor’s Unique Approach to Creating a Personalized Client Experience

Creating an unforgettable experience for customers is a goal that organizations strive to achieve every day, but the details behind accomplishing this feat often go unnoticed. In a recent Forbes article, contributor Adrian Swinscoe took an in-depth look at the strategies and philosophies Paycor and two other companies use to create a personalized client experience.

Since 1990, providing clients with the technology and personalized support to make a difference has been Paycor’s calling card. And even as Paycor has grown to serve more than 30,000 clients nationwide, its passion for listening to clients has never wavered. Paycor continues to enhance the client experience by introducing events where clients can connect with peers to share industry knowledge and best practices. These events have also allowed members of Paycor’s product teams to meet with clients to understand how new functionality or product enhancements can improve their performance.

The piece also highlights the role data and analytics play in delivering memorable client experiences and how simply having data is not enough. “When we look at data, we focus on uncovering the motivation behind the behavior,” said Mark Wilson, Paycor’s Senior Director of Customer Transformation. “Rather than only focusing on the analytics, we look at what are the drivers behind our calls and support requests. This allows us to take a more holistic approach to achieving a personalized experience.”

Unlock more secrets to creating a personalized client experience in the entire Forbes article here.

More to Discover

Head into “Year-Beginning” Ready for Success

While it’s most common for us to talk about 4th quarter as “year-end”, I like to think about this time as “year-beginning.” It’s a hectic season and most of us have to ensure we operationalize a strong finish, while forecasting and planning for the next 12 months. Yet, our clients often tell us that they have a hard time getting to planning and working strategically on their people practices. The emails keep coming. Hiring is still needed. And once again, here comes another open enrollment. How is Paycor helping you with this balance? A progress report from the last 3 months: New advancements available this quarter to help your processes Ability to preview Forms W-2: Administrators can now preview W-2s to ensure accuracy and reduce needs...

Paycor Wraps Up 4th Annual Holiday Market

Paycor Wraps Up 4th Annual Holiday Market

This month, Paycor hosted its 4th annual Holiday Market. Employees, from around Cincinnati, were invited to HQ for an afternoon of shopping, raffle prizes and tasty treats. The initiative for hosting the Holiday Market is simple. Our employees work hard year-round, and during the holiday season we feel as if we should reward their efforts. Not only is the event supposed to give associates a break during their busy day but it encourages departments to spend time with one another. In addition, we live to support our clients and love that we get a chance to showcase a handful of amazing people and local businesses. Some of the clients and local vendors included: City Scape Tiles The Candle Lab Bling Favorites Cincy Shirts Bengals Pro Shop...

We’re Thankful for Our Employees

We’re Thankful for Our Employees

During the holidays, families are overwhelmed with parties, travel plans and activities. And our Paycor associates are no exception. With all the craziness that goes on during Thanksgiving, people should be focused on spending time with family and friends, not worrying about expenses. Well, that’s what Paycor’s founder and CEO, Bob Coughlin, believes. This initiative is close to Bob’s heart and for more than 25 years he’s been handing out turkeys for employees to enjoy with their families. This year, through Bob’s support, nearly 900 turkeys were given to associates. From the top down our organization truly is inspired to do the right thing and support one another. He didn’t forget about our remote employees, our temps and contractors or...

Sample PTO Policy for Small and Medium Businesses

Sample PTO Policy for Small and Medium Businesses

Some small to medium sized businesses have undocumented paid time off (PTO) policies simply because they’re not sure where to start. Employers aren’t required by law to provide paid vacation leave; however, specific states, cities and federal contractors must, by law, provide paid sick leave. Also, under the Fair Labor Standards Act (FLSA), employers aren’t required to provide paid leave, but they can’t refuse to pay exempt employees for absence due to illness or disability unless they have a documented plan for paid time off specific to these absences, and those exempt employees are either not eligible yet or have used up their PTO benefits under the plan. Establishing clear and compliant employee policies is essential to avoiding...