Buying New Technology? 5 Ways to Make IT’s Job Easier
Posted on July 29, 2014
Any time you change technology providers or solutions, it’s a big decision! But that decision doesn’t have to create headaches for your IT team.
A well-chosen solution should lift a burden from your organization’s
technologists so they can devote their time to building the
infrastructure or products that are core to your mission and business
Here are five elements to consider when selecting a new technology service for your organization. IT will thank you for it!
1. Explore a cloud-based SaaS solution
SaaS—software as a service—means the technology you’re using is a hosted service accessed over the Internet. It is not a software your IT team needs to upload to corporate hardware. In the cloud, your technology is always up and, with a quality provider, always secure. SaaS solutions can lower costs for your organization because your IT team does not need to support or provide hardware for the technology. Top-level Saas providers also offer free updates periodically to enhance functionality and user experience with nothing new to re-install and no need to upgrade interfaces.
2. Ask for security details and assurances
Your data is sacred, and that’s the No. 1 concern for modern IT teams. As you vet technology providers, be sure to find out if your data will be encrypted both at rest and in transit between you and your vendor. Look for SSL with multi-layered authentication, and ask how often your vendor backs up its database, uploaded files and source code. Such information should be backed up daily for maximum security, then transferred to a secondary storage method. Your vendor also should maintain an on-site power generator at its data center and a fully operational, off-site disaster-recovery center.
3. Pick a solution with a custom reporting tool
To give IT a break, invest in solutions that feature easy-to-use reporting and analytics tools so business-line users can create reports on their own—without having to ask IT for help. A top-quality system will make it simple for daily users to pull the data they need whenever they need it, saving time for them and for your organization’s tech team.
4. Choose a provider that offers web services reporting
Web services reporting allows your organization to streamline systems internally by giving IT the power to build an information-transfer system once, and then let it run. IT professionals can create a program that flows through an API to automate data transfer into whatever programs they choose. In layman’s terms: Choose a vendor whose solutions will talk to the other technology you’re already using, without an IT pro being forced to do manual entry. You want your tech team to have to do only one program build and then be done.
5. Investigate the implementation process
Select a technology vendor whose implementation process is clear, simple and thorough enough to engage only the business-line users without need for the IT team. The best SaaS solutions don’t require installation to your organization’s servers or the creation of user setups. The implementation should be a hands-off process for IT, which also should have nothing to maintain or support going forward. Once you’ve considered implementation, ask about the vendor’s client-service model. If you have questions, do you have a personal, 1:1 relationship with a customer-service specialist? Or do you log technical issues into an online queue and wait days for answers?
Paycor’s intuitive, cloud-based HR and payroll technology is designed to simplify your organization’s processes and make life easier for everyone—including IT!