Case Study: Pawtucket Red Sox
Case Study: Pawtucket Red Sox

Case Study: Pawtucket Red Sox

Pawsox Entertainment Industry
Pawsox Zoo Employees
Pawsox HR Solutions

The Pawtucket Red Sox Save 80+ Hours a Year with Paycor Solutions

“Paycor’s solutions are truly influenced by the professionals who use them. I personally made a suggestion for a product enhancement and it was implemented within months. That tells me Paycor is focused on providing a useful tool and quality experience for users and not just making another sale.”
- Matt Levin, Senior Vice President/Chief Financial & Technology Officer

Why the Pawtucket Red Sox Baseball Club Chose Paycor

The Pawtucket Red Sox (Pawsox) are more than a professional minor league baseball club. They’re an organization that’s dedicated to positively impacting their local community. But since their HR & payroll technology was more of a burden than a solution, their business leaders were overrun with administrative HR tasks. To make matters worse, their previous provider offered subpar customer service, leaving the Pawsox with more questions than answers. That’s when they turned to Paycor.

Prior to Paycor

With repetitive manual paperwork and processes, 401(k) management was time-consuming. Issues with their general ledger forced administrators to spend multiple hours reviewing and correcting errors. Poor customer service and a lack of response time only added to the frustration, leaving Senior Vice President/Chief Financial & Technology Officer, Matt Levin overwhelmed and searching for a more reliable HR & payroll partner for the organization.

Challenges

With Paycor

In the four years the Pawsox have partnered with Paycor, Matt has seen numerous process improvements across the organization by utilizing Paycor’s integrations to streamline 401(k) management and automating general ledger reporting.

Solutions & Key Features

  • Automated general ledger reporting
  • Dedicated customer service
  • Employee self-service
  • Access to tax experts
  • 360 Benefit integration
With automated general ledger reporting, Matt saves 60 hours each year.

The Pawsox partner with Paycor to pay, manage and retain their workforce.

Customer Service

When Matt has questions about reporting or benefits, he never has to wait long for an answer. Before Paycor, he struggled to reach his specialist and spent valuable time waiting for a call back. Now, his Paycor team knows his name, his company and his unique needs, allowing them to resolve problems before they arise.

360 Integrations

Paycor’s 360 integration provides a unified system that automatically connects and updates retirement information, reducing the burden of plan administration for employers. By connecting record keeping and payroll data, Paycor removes the need for manual updates saving Matt valuable time.

Want More Information?
Download the full case study here.

More to Discover

Banker

The Hidden Costs of In-House HR & Payroll

The Hidden Costs of In-House HR & Payroll

For years, many small businesses relied on in-house resources to process payroll and keep up with tax filings. Outsourcing payroll to a company was often deemed too costly and most businesses hesitated to relinquish full control.But with the growth of HCM technology and a host of available solutions to manage all components of the employee lifecycle, resistance to outsource HR and payroll has greatly declined. If you’re torn between the two options, check out our infographic below which highlights the risk and hidden costs of shouldering the burden alone.

Case Study: Carolina Taco

Case Study: Carolina Taco

After experiencing numerous tax filing and payroll processing errors, Carolina Taco and Prepared For You Inc. found a provider they could trust in Paycor. “My favorite thing about Paycor is the customer service. The team I work with is so helpful and responsive. They never leave me hanging and go above and beyond to answer questions and support our business.” - Diane Labiendo, Corporate Office Manager, Carolina Taco & Prepared For You Inc. Prior to Paycor Processing payroll was a time-consuming and frustrating experience. Not only did they experience multiple payroll and tax issues, but their previous provider failed to properly pay an employee’s child support. Phone calls searching for support often went unanswered, and HR is still...

What Happens if I Incorrectly Pay Employees?

What Happens if I Incorrectly Pay Employees?

Overpaying or underpaying employees seems like an easy problem to avoid. But it’s a serious challenge that plagues small and medium-sized businesses alike. In 2019 alone, the DOL collected a record $322 million in back wages for employees. With more crackdown and higher penalties, businesses need to be more prepared than ever before. But Penalties Aren’t Your Only Problems Keep in mind the DOL won’t be your only headache. Employee satisfaction, brand reputation and your bottom line are all at risk. To help, here’s everything you need to know should you ever incorrectly pay an employee. What Should You Do If You Overpay an Employee? Let’s start with the basics: According to the Fair Labor Standards Act (FLSA), employers that make a...

What is a W-4 Form?

What is a W-4 Form?

What is a W-4 Form? W-4 forms are essentially very basic tax returns filled out by employees. Specifically, it tells employers the correct amount of tax to withhold from the employee’s paycheck. Need a W-4 Form? Download it here. Why are W-4s important? The accuracy of an employee’s W-4 submission will determine the size of their tax refund (or bill) at the end of the year. The amount withheld should be as close as possible to their actual tax obligation—a big deficit can be an unwelcome surprise and may be accompanied by further penalties. Withholding more than necessary is considered by some employees as an easy way to save but, while refunds may seem like a nice treat, you are taking away the chance for employees to invest (or use)...