How to Manage the Multigenerational Workplace
How to Manage the Multigenerational Workplace

How to Manage the Multigenerational Workplace

Employees across four different generations are making valuable contributions in today’s business world, but each generation comes to work with a different set of preferences for learning and coaching. Because receiving feedback and seeing a path to career growth are key factors in determining employee satisfaction, it’s imperative that HR professionals know how to navigate the needs of their employees regardless of their age.

In a recent webinar with Paycor, noted HR expert and consultant Leigh Branham broke down the differences among the generations and explained how they affect management dynamics.

Feedback and coaching

As times have changed, so has the way employees wish to have their performance reviewed. For traditionalists—those workers born before 1946—no news is seen as good news. They tend not to expect feedback so long as things are going well.

Baby Boomers, meanwhile, expect to get feedback via a formal review once a year, with lots of documentation. As a result, Baby Boomer managers tend to withhold feedback because they didn’t receive much during the formative years of their careers.

That can be tricky as Boomers manage reports from younger generations—Generation X and the Millennials—who need a much greater level of feedback on their performance.

Gen X workers are hungry to know where they stand, and they periodically will seek out their managers to ask with an approach that might be described as, “Sorry to interrupt, but how am I doing?” With Millennials, the bar is far higher. Nine of 10 of these newer members of the workforce expect feedback once a day.

Because of these generational differences in styles, it’s important to have clear policies and procedures in place on a corporate level so all employees understand what is expected of them and how and when they will be judged. Job descriptions and performance review forms and practices should be standardized, and HR leaders must proactively coach managers to help them adapt to their direct reports’ various preferences.

Career development and learning

The generation gap is also evident in how today’s workforce thinks about professional development and continuing education. The ability to see a career path into the future is a key indicator of whether an employee will stay with an organization or seek more opportunity elsewhere.

Traditionalists tend not to prioritize formalized training to learn new skills or job roles. Thus, they might not be quick to offer such training to direct reports. Traditional thinking is, “I learned the hard way, and so will you.”

The Boomers’ thought process is very different but also can lead to a lack of training for their employees. The Boomer generation was raised to believe in lifetime employment with one organization; thus, they see training less experienced colleagues as potentially risky—train them too much, and they’ll leave.

That’s in direct opposition to Generation Xers, who have been shown to stay longer in roles where they have more chances to learn.

For Millennials, continuous learning is a way of life. Having grown up during uncertain financial times, they’ve seen how economic downturns affect workers. Instead of looking for lifetime employment, they’re looking for lifetime employability. Changing jobs is their expectation, so they’re most satisfied when they can improve their résumés and stay marketable.

Want to learn more? View a recording of Leigh’s recent webinar.

From retention to employee training to HR policies, Paycor’s technology can help you manage your team’s talent. With solutions ranging from affordable, online resources such as HR Support Center to a robust HRIS, we have the tools you need to keep up with changing trends. Learn more about what we can do for your business.

More to Discover

Case Study: Buy Sod

Case Study: Buy Sod

Buy Sod Inc. Partners with Paycor to Pay Employees & Maintain Tax Compliance “Because we’re a niche company, our administrators sometimes have trouble uncovering and implementing best practices. But when we partnered with Paycor they brought the expertise and thought leadership to help us overcome tough challenges like the new EEO-1 report. Paycor has the patience, knowledge and resources to help us stay ahead of problems and grow.” - Jennifer Hillard, Director of People and Culture Why Buy Sod Inc. Chose Paycor In 2002, three family businesses came together to create a network of sod farms that operate and distribute around the country. But with ten locations and eighteen different payrolls to process, Buy Sod Inc. struggled to...

Achieve Your People Management Goals

Achieve Your People Management Goals

People management is at the heart of everything you do. But it’s easy to get overwhelmed with the day-to-day tasks necessary to keep your business running. We can help you get out of the weeds.Paycor’s core HR solution for all employee data dramatically reduces admin—you’ll never have to switch platforms, log-in to multiple systems or re-key information. We build HR software for leaders who want to make a difference. For 30 years, we’ve been listening to and partnering with leaders of medium and small business, so we know what they need.We’re here to help you build a great place to work, where people thrive and grow. Let’s get started! Take the People Management Benchmark Quiz

Webinar: Are you Scheduling Like a Pro

Webinar: Are you Scheduling Like a Pro

Our best-in class Scheduling solution coupled with Paycor's expertise and insight will allow you to take your scheduling solution to the next level - increase productivity, track labor costs and engage employees with Paycor Scheduling.Speakers: Rob Whitworth and Lyle WeissingerRob Whitworth is a Principal Product Manager for Paycor's Perform Time solution. He has been with Paycor since 2013 and has been in the time and attendance industry for 17 years.Lyle Weissinger is a Senior Product Marketing Manager for Paycor's time solutions.

How Paycor’s Restaurant Scheduling App Can Help Your Business

How Paycor’s Restaurant Scheduling App Can Help Your Business

The Most Effective Restaurant Scheduling Tool Paycor’s restaurant scheduling software makes it easy to ensure you always have your key people where you need then, when you need them. Create efficient schedules faster than ever, inform employees immediately, and empower staff to collaborate and swap shifts to solve scheduling issues. Everything in One Place: How can Paycor Scheduling help your restaurant? Effective staff scheduling is vital for any restaurant business to succeed. Managers have enough on their plates, even without keeping track of employee availability and trying to please everyone—waiters, chefs, hostesses and bartenders—with perfect schedules. Paycor Scheduling helps managers save time and money, by creating efficient...