Make Your Guests' First Impression Memorable
Make Your Guests' First Impression Memorable

Make Your Guests' First Impression Memorable

Hotels have a limited window when it comes to creating a great first impression. Every member of a hotel staff has the chance to be the face of the hotel, from the concierge to the front desk clerk to the room attendant. Guests at a hotel, resort, or other hospitality industry location won’t ask if they’re speaking to a guest relations representative -- they’ll simply want their questions answered, their problems fixed, and their experience improved. That’s why it’s important to remember that every employee is a customer service representative.

But high turnover, unconventional work schedules and managing a large part-time staff can create challenges in training, timekeeping and payroll. Exit interviews across the industry indicate that better training can retain employees, which would lead to better, more consistent guest experiences -- and higher profits. Here are a few tips hotels should consider to help resolve employee management concerns.

Choose the right people, and track their progress.
Everyone you hire must be able to respond to guest concerns with confidence, sincerity and grace under pressure. That’s why finding and retaining top employees is such a focus. Recruitment ads can attract an overwhelming number of applicants, so knowing where to post job openings, internally and externally, to attract the best candidates is critical to eliminate high turnover. Beyond choosing employees with the most potential, HR best practices and training can help you to retain and improve the quality employees you hire by recognizing talent and opportunities for growth. An increased focus on training and conducting performance reviews can lead to more active engagement which in turn will lead to more productive employees.

The first step toward creating a memorable stay for your guests is to invest in the right employees. And remember -- the way you bring new employees on board is the foundation of your company culture.

Make it easy for employees to track their time. Once you have the right people in place, give them more time to engage with your guests -- and remove obstacles like hard-to-use timekeeping software. Part-time employees make up more and more of the hospitality industry, making intuitive timekeeping systems a must. Create and share schedules, track time off requests, approve time cards and understand the big picture view of your timekeeping needs with innovative timekeeping software that is flexible and easy to use for both employees and administrators can help make your staff more productive, efficient and engaged.

Make payroll pay off for you.
Less paperwork and system management means your supervisors and employees can stress less and engage more with guests. It’s critical to not only find a user-friendly system your employees can easily adopt and engage with, but to understand what features and functionality you need to improve your business. Bring together managers and end users to discuss your current HR and payroll processes, such as benefit open enrollment, and how they could be automated or improved. These discussions will help outline your true needs.

Investing in the right HR, timekeeping, and payroll systems will provide you and your employees the tools -- and the time -- to focus on what matters most: guest engagement.

Make HR and payroll stress free. Contact us and we’ll be happy to learn more about your current processes and walk you through a demonstration to show how Paycor can help you become more efficient.

Sources: Huffington Post, Hotelexecutive.com, hcareers.com and Hospitality Upgrade


Subscribe to Our Resource Center Digest

Enter your email below to receive a weekly recap of the latest articles from Paycor's Resource Center.

Check your inbox for an email confirming your subscription. Enjoy!

More to Discover

Prepping for 2019 Toolkit

Prepping for 2019 Toolkit

Based on Paycor’s nearly 30 years of experience helping clients successfully navigate the complexities of year-end, we’ve created this toolkit complete with the expertise and resources you need to finish out the year strong and stay ahead of what’s required in 2019.

Paperless Payroll: 6 Things Employers Need to Know

Paperless Payroll: 6 Things Employers Need to Know

Article Updated November 21, 2018 Now more than ever, businesses are looking for ways to go green, while also maintaining security. Doing away with paper pay stubs and checks in favor of an online portal is a great way to do just that. The benefits of paperless extend further as the majority of employees today prefer direct deposit and receiving their check stubs electronically. Why should I switch to direct deposit and paperless? 1. Give employees what they want Not only are online check stubs a good way to save paper and money, but they are also very popular with employees. 87% of employees are highly satisfied with their decision to use direct deposit, according to a recent NACHA survey. 73% say it helps them feel in control of their...

SMB

Small Business Owner's Guide to Buying Payroll and HR Technology

Small Business Owner's Guide to Buying Payroll and HR Technology

As a small business owner, selecting a payroll and HR provider is one of the most important decisions you’ll make. But evaluating providers can be overwhelming and it’s easy to get fooled by a flashy demo. Learn exactly what questions you need to ask to avoid buyer’s remorse. The Small Business Owner’s Guide to Buying Payroll & HR Technology Download Now

Sample PTO Policy for Small and Medium Businesses

Sample PTO Policy for Small and Medium Businesses

Some small to medium sized businesses have undocumented paid time off (PTO) policies simply because they’re not sure where to start. Employers aren’t required by law to provide paid vacation leave; however, specific states, cities and federal contractors must, by law, provide paid sick leave. Also, under the Fair Labor Standards Act (FLSA), employers aren’t required to provide paid leave, but they can’t refuse to pay exempt employees for absence due to illness or disability unless they have a documented plan for paid time off specific to these absences, and those exempt employees are either not eligible yet or have used up their PTO benefits under the plan. Establishing clear and compliant employee policies is essential to avoiding...