When employees repeatedly “go above and beyond,” what are they working around?
Join Tricia Warren, The Friction Fixer™, to explore how workplace gratitude can overlook recurring operational problems. Discover how unclear responsibilities, inefficient processes, and everyday workarounds can drain capacity, increase rework, and affect business performance.
HR professionals will learn to recognize operational friction, connect employee frustrations to business priorities, and engage executive leadership in addressing the underlying problems. Leave with practical questions to help turn appreciation into improvements in how work gets done.
Speaker:
Tricia Warren
Founder
Tricia Warren is Founder of TLW Integrated Solutions and author of Excellence in Motion!. With more than 28 years of experience leading operational excellence and human-centered transformation across global organizations and multiple industries, she helps leaders turn strategy into disciplined execution. Known for aligning people, processes, and purpose, Tricia guides organizations to reduce friction, accelerate change, and scale sustainably while strengthening leadership capability and organizational clarity.