If you’re a payroll or HR admin using Paycor software, or you’re an employee of a company that partners with Paycor, this section will answer almost any question you can think of. (And if not, call 855-565-3285.)
If you need additional help or your question hasn’t been answered, contact your HR administrator. Paycor Customer Service is only able to assist registered account administrators for your organization.
If you need immediate help, please reach out to your company administrator.
You came to the right place! Please click here to recover your username. You will be directed to a page where you will enter the email address you used to register. Then, you will receive an email with your username.
It’s that time of year again. Here’s when you can expect to receive your W-2 statements.
Paycor will mail all W-2 forms before the end of January. Your W-2 will be available online at www.paycor.com within four days of leaving Paycor’s offices (roughly around the same time you receive a physical copy in the mail). You can download or print your W-2 from www.paycor.com at that time.
Note: If you can’t access your W-2 online or have not received a physical copy by January 31, contact your employer’s HR administrator.
Need to access your paystub? View personal information? Here are some helpful tips to view your employee information in Paycor.
Enter your User Name and Password and click the Sign In button.
Hover over Me. Then, click on Profile Summary.
Here, you can view specific details about you, including your contact information, paystubs and compensation history.
Please reach out to your company’s HR or payroll administrator for support.
If your question is not answered below, you can contact Paycor Support by calling us at 855-565-3285 Monday through Friday, between 8am and 8pm EST for Payroll and 8am and 6pm EST for all other products.
To find your client ID, navigate to your Pay Employee or Configure Company menu options under the Company tab.
At the top, under the tabs, you will see what client ID you are logged in to.
You can also navigate to the Home tab and you will see the current Client ID that you are logged into just below the blue “Contact Us” button.
To change your existing password:
Sign in on www.paycor.com with your existing password
Click on My Settings in the top right corner
Under Security, click on the link to “Change Your Password…”
Go to www.paycor.com, and click on Sign In.
Skip the Username and Password fields
Click on the “Forgot your Password?” link
Then follow the on-screen instructions.
It is necessary to add a tax code at the company level first in order to later use that tax code for an employee.
If you wish to edit whether a tax is currently calculating for an employee, change the Calculate setting between ON or OFF.
Click Manage Employees.
Double-click the employee receiving a new deduction.
Click Compensation from the navigation menu on the left.
System will display taxes already assigned to the employee and their default details. Make any necessary changes.
Users are able to record manual checks issued to employees at any time. Although Paycor is not issuing the check to the employee (the employer is doing this on-site), users must enter the information into the system to ensure accurate YTD (Year-To-Date) totals.
Users may also print the check if they have purchased check stock from one of Paycor’s designated vendors.
The Select Payrun screen in the Pay Employees module displays current and future payruns which can be accessed in order to process payroll.
Many users will only have one client in Perform, but if you have multiple clients follow these steps to select the proper client.
In the Pay Employees module, click the Select Client dropdown to view all clients available to you. Select the appropriate client. The scheduled payruns for the selected client will then display. It is important to always verify that the correct client, payroll, and paygroup are being selected.
Learn how to:
Selecting a Client
Selecting a Payrun
Adding a Payrun
Edit Payrun Dates
Resetting a Payrun
Import Job Costing information
Paying Retroactive Pay to Employees (Perform Payroll, Perform HR and Perform Time customers only)
Users have the ability to view compensation history for each individual employee. Compensation can be viewed as individual pay stubs, or as a period summary. In addition, users with the proper security privileges will be able to void checks for an employee when necessary.
If the check you wish to void was issued in a prior quarter, you will see a message indicating that this could result in necessary changes to the tax information that was filed for the quarter.
Steps to void a check:
In the Manage Employees area, select the appropriate employee and click their name.
In the left navigation, select Compensation. Then click on Compensation History.
Select the Pay Stubs page.
Locate the appropriate check, and click the Void button.
This voided check will be added to the next scheduled payrun.
Once the payrun is processed, the voided check will still appear but will have a line through it. Additionally, a new line will be added with the check details in italics showings the successfully voided transaction.
An individual may receive a 1099 for a variety of reasons with the most common being they are an independent contractor for a company.
The type of 1099 may vary based on from where the income is coming. Typical reasons for a 1099 come from Independent Contractors, interest and dividends, withdrawals on retirement account, rent, royalties, or even some government payments.
Health Savings Accounts are for individual employees, under the age of 65, in a high deductible health plan. The plan’s deductible and out of pocket expenses must following guidelines you can find online.
Reporting Requirements on W-2
Questions to ask before setting up your HSA Contributions
When you are granted with employee level access in Perform, an administrator at your company creates a record in Perform where your personal, contact, and other information is stored. When that happens, you should receive instructions on how to register so that you can access and update your information as designated by your employer.
The Link Employee records feature allows you to view and link employee profiles that have the same Social Security number. This gives the ability to allow for demographic information of the same employee to flow between multiple client IDs.
Alternatively, this feature allows for an easy way to view and correct the SSN for profiles with the same SSN within a company relationship if the profiles are not the same person.
Paycor will mail all W-2 forms before the end of January. Your W-2 will be available online on www.paycor.com within four days of leaving Paycor offices (roughly around the same time you receive a physical copy in the mail); you can download or print your W-2 from www.paycor.com at that time.
NOTE: If you aren’t seeing your W-2 online or have not received a physical copy by January 31, contact your HR or payroll representative.
Still can’t find what you are looking for? We invite you to email [email protected] or call 855-565-3285 to reach your service team for additional help! Our customer service hours are Monday through Friday, between 8am and 8pm EST for Payroll and 8am and 6pm EST for all other products. Thanks!
You have access to the Knowledge Base, complete with articles, training videos, and screenshots for you to reference at any time. Or reach us at 415.593.1189 or [email protected]. We’re here to help.