Services + Support

To change your existing password:

1. Sign in on www.paycor.com with your existing password.
2. Click on My Settings in the top right corner.
3. Under My Actions, click on the link to Change Your Password.

1. Go to www.paycor.com, and click on Sign In.
2. Skip the Username and Password fields
3. Click on the “Forgot your Password?” link
4. Follow the on-screen instructions.

We can help with that. But first, your company HR or payroll administrator must grant you access to edit your direct deposit information. Once you receive access, you can update your direct deposit information in Paycor:

1. Go to Profile Summary.
2. In the left menu, click Pay & Taxes and select Direct Deposit Accounts. You can then update your account information on the Direct Deposits screen.

If you need immediate help, please reach out to your company administrator.

You came to the right place! Please click here to recover your username. You will be directed to a page where you will enter the email address you used to register. Then, you will receive an email with your username.

Paycor will mail all W-2 forms before the end of January. Your W-2 will be available online at www.paycor.com within four days of leaving Paycor’s offices (roughly around the same time you receive a physical copy in the mail). You can download or print your W-2 from www.paycor.com at that time.

Note: If you can’t access your W-2 online or have not received a physical copy by January 31, contact your employer’s HR administrator.

Need to update your password? View personal information? Change notifications? Here’s how:

In Paycor, click the profile icon at the top right and then select Settings from the drop down list.

Please reach out to your company’s HR or payroll administrator for support.

How do I view my paycheck in Paycor:

1. Log into Paycor.com.
2. On the top task bar, hover over your profile icon and select Profile in the drop-down menu. Your work profile now appears.
3. Click the Pay & Taxes tab and then Pay Stubs & Tax Docs.
4. From there you can:
5. Click a check number to view the breakout of compensation.
6. Click View PDF to view the pay stub itself. You can also download a PDF.

How do I view my paycheck in the Mobile App:

1. Tap the Paycor app.
2. Enter your Username and Password and then tap Sign In.
3. Tap Pay, and the system will prompt you to select the date of the next payday.
4. Tap one of the recent check dates listed or tap View All Paystubs so see the full list of pay dates. Select the pay date for the check stub you want to view. You can also tap PDF to download a pay stub.

To learn more about your Pay Stub, check out the Interactive Pay Stub.

To find your client ID in Paycor:

1. Click on Contact Us from the home page
2. Your client ID is located at the top of the Contact Us screen.

To change your existing password:

1. Sign in on www.paycor.com with your existing password
2. Click on My Settings in the top right corner
3. Under My Actions, click on the link to Change Your Password

1. Go to www.paycor.com, and click on Sign In.
2. Skip the Username and Password fields.
3. Click on the Forgot your Password? link.
4. Follow the on-screen instructions.

1. In Paycor, click People and then click All People. A list of your employees appears. 
2. Click an employee’s name or use the search field to help narrow down the results. The employee’s Summary screen appears. 
3. In the left column, click Pay & Taxes and then click Taxes. The Taxes screen appears, defaulting to Social Security Tax details. 
4. At the upper right corner of the screen, click +Add Tax. The Add Tax popup window appears. 
5. In the Client Tax field, select the appropriate tax. The popup updates automatically and the selected tax code and its default details appear. Important: The tax code must first be added at the Company level.
6. To change withholding amounts, click the checkbox next to Additional Withholding. 
7. Click Save. The popup window disappears.

Helpful articles: Manage Employees Taxes and Manage Employees Tax Setup for Members of the Clergy

1. In Paycor, select Pay > Payroll in the left hand menu. Click PayRuns, and click +Add Manual Check. The Add Manual Check popup window appears.  
2. In the list, select employees and click +Add Manual Check. The Add Manual Check popup window appears, then click Add Selected. The Paygrid screen appears. 
3. For the selected employees, enter details for any earnings, deductions, or taxes.
4. Click Gross to Net. The Net Total column appears. 
5. Review the Net Total data and when confirmed, click Approve & Lock, and then click Yes to confirm. 
   Note: All manual checks must be approved and locked before you review the payrun. 
6. After checks are locked, print the checks, print the stubs, or unlock and make additional changes.
   
   Important:  You must have already purchased check stock from a designated vendor before you can print.
   
   Locked checks can be printed all together: Go to Payrun Settings > Print Manual Checks, and follow the onscreen instructions. 
7. Click Back to Payruns to submit the payrun. Data for the manual checks is transmitted to Paycor when the payrun is submitted.

Helpful article: Adding a Manual Check

Follow these steps to add a NET direct deposit to a specific employee:

1. In Paycor, go to People > All People and click the employee’s name.
2. In the left navigation menu, click Pay & Taxes, then Direct Deposit Accounts. Any existing accounts display, either in the Direct Deposit section or Other deduction section (example: a Health Savings Account or retirement plan).
3. Click + Add Account. 
4. Enter the Routing Number.
   Note: After entering the routing number, the bank name automatically populates in the Bank Name field. If this information is incorrect, contact your Paycor consultant.
5. Type the Account Number, once in each text box. Copying and pasting the number is not permitted.
6. Indicate whether the account is Checking or Savings.
7. Click Save. If an active Net account already exists on the employee’s profile, then a popup will appear.
8. Click Yes, deposit all of my pay. This action will inactive the current Net account and make the newly created Net active.
9. Select All of My Pay as the deposit type.

Helpful article: Manage Employee Direct Deposits

To update payroll dates:

1. In Paycor go to Pay > Payroll.
2. On the Payrun screen, at the top under Client, select the appropriate client ID you want to edit. 
3. Click any of the dates in the appropriate payrun. This opens the Edit Payrun screen.
   Note: It is important to verify that the correct client, payroll, and paygroup have been selected. Verify this information when entering details for the payrun.
4. Click Save.

Helpful article: How do I change payroll dates?

1. In the People > All People area of Paycor, click employee’s name.
2. Using the left navigation menu, click Pay & Taxes, then Pay Stubs & Tax Docs.
3. Navigate to the Pay Stubs tab. Be sure the current year is displayed. 
4. Locate the appropriate check, and click the Void button. The Void Check page opens with details of the check displayed.
    
   Note: If the check to void was issued in a prior quarter, a message indicating that this could result in changes to the tax information that was filed for the quarter appears. 
    
5. Select the Replace Check checkbox to immediately replace the voided check. 
   
   If selected, the check is replaced and reissued as the original check type and it matches the void amount exactly. If you want to reissue the voided check as something other than the original check type, or reissue as a different amount (such as when an employee is overpaid), do not select Replace Check, and recreate the check to your specifications from the paygrid.
6. The Replace Check option is not available for manual or 3PS checks. You can reissue voided manual and 3PS checks manually from the paygrid.
7. Click Save. When added, the check’s Actions column displays “Void Pending.” The voided check is added to the next scheduled payrun. 

Notes:

• This data is also found on the Review screen shown as its own line item.
• When the payrun is processed, the voided check appear but has a line through it.
• Also, a new line is added with the check details in italics showings the successfully voided transaction.

Helpful article: Manage Employee Compensation History

An individual may receive a 1099 for a variety of reasons with the most common being they are an independent contractor for a company.

The type of 1099 may vary based on from where the income is coming. Typical reasons for a 1099 come from Independent Contractors, interest and dividends, withdrawals on retirement account, rent, royalties, or even some government payments.

Steps:

1. Set up the appropriate 1099 earning code
2. Configure Settings then Save
3. Add the policy to an employee

Download Guide: 1099s

Health Savings Accounts are for individual employees, under the age of 65, in a high deductible health plan. The plan’s deductible and out of pocket expenses must following guidelines you can find online.

Learn more:

• Reporting Requirements on W-2
• Questions to ask before setting up your HSA Contributions
• Employee Contributions
• Employer Contributions
• HSA Exemptions

Download Guide: Setting Up Health Savings Accounts

When you are granted with employee level access in Perform, an administrator at your company creates a record in Perform where your personal, contact, and other information is stored. When that happens, you should receive instructions on how to register so that you can access and update your information as designated by your employer.

Download Guide: Register for a Username

If you are a Paycor customer and would like a copy of Paycor’s SOC 1 or SOC 2, please visit the Paycor Support Center here. All Paycor Administrators have access to the Paycor Support Center by logging into Paycor.com and clicking on Get Help.

For CPAs of current Paycor customers, please ask your client to download the forms using the instructions above.

If you are no longer a Paycor customer and need a copy Paycor’s SOC1 or SOC2, please email [email protected] for assistance.

The Link Employee records feature allows you to view and link employee profiles that have the same Social Security number. This gives the ability to allow for demographic information of the same employee to flow between multiple client IDs.

Alternatively, this feature allows for an easy way to view and correct the SSN for profiles with the same SSN within a company relationship if the profiles are not the same person.

Download Guide: Link Employee Records

Paycor will mail all W-2 forms before the end of January. Your W-2 will be available online on www.paycor.com within four days of leaving Paycor offices (roughly around the same time you receive a physical copy in the mail); you can download or print your W-2 from www.paycor.com at that time.

NOTE: If you aren’t seeing your W-2 online or have not received a physical copy by January 31, contact your HR or payroll representative.

If your question is not answered here, you can get help by logging in to the Paycor Support Center and searching our expanded Knowledge Base. You can also live chat with a Paycor advocate. If you still need help, call us at 855-565-3285 Monday through Friday, between 8 a.m. and 8 p.m. ET for Payroll and 8 a.m. and 6 p.m. ET for all other products.

You have access to the Knowledge Base, complete with articles, training videos, and screenshots to reference at any time. 

Where to locate Paystub.

1. Go to www.paycor.com and click on Sign In.
2. From the menu, go to Pay Stubs
3. Click on View PDF for the check needed.

To learn more about Pay Stub, check out the Interactive Pay Stub.