Investing in new HR and online payroll software that powers your people
processes doesn’t have to be daunting and confusing. Here are four key
topics to consider when making major purchase decisions:
1. Features and functionality
What features do you really need? Assess the HR and payroll needs of
your organization to determine what key functions the software will need
to perform. Bring together leaders and end users to discuss your
current HR processes, such as benefit open enrollment, and how they
could be automated or improved. These discussions will help outline
your true needs.
2. Access to the software and your provider
Weigh the pros and cons of installing software on your organization’s
computers or using a cloud-based solution. One of the benefits of
cloud-based HR and payroll software is that users can access it securely
from anywhere as long as they have an Internet connection.
Consider your access to the HR and payroll provider as well. Determine
how easy it is to establish a personal connection with training and
support professionals. Ask if you will have a single point of
contact—someone assigned specifically to help you—or whether you will
need to call or email a helpdesk. Personal interaction can greatly
reduce the stress of implementation, as well as future issues once
you’re up and running.
The only constant is change, so how adaptable is the new solution
you’re considering? Think about your organization’s current unique
needs and its future potential. How often are new features added to the
software? Will you be able to suggest your own ideas for new features?
More importantly, will your suggestions be taken into consideration?
Also think about scalability. If your business grows or shrinks,
will the software solution still be appropriate, or will you need to
seek yet another new option?
4. Your provider relationship
When you make this purchase, you won’t commit only to the technology,
but to the provider as well. So do your homework on the company itself,
not just the solution.
Research the provider’s financial stability, which is an indicator
of whether the software is likely to be supported and updated for the
foreseeable future. Also, take a look at whether the developer caters to
particular industries. If so, what strengths and weaknesses might that
mean for your organization?
Lastly, examine your relationship with your provider’s sales
representative. If he or she isn’t fluent in the product and its
benefits to your organization’s big picture, it’s probable that your
onboarding process with the new provider won’t meet your expectations.
Ask specific, detailed questions to be sure you’re getting real
information, not just a sales pitch.
Purchasing new software is a major decision! For more help, *download
this free HR and payroll Buyer’s
to simplify the process and ensure the best fit for your organization.