test 33 
Mastering Critical Conversations
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Learn how to approach these high-stake issues head-on! In this session, attendees will learn:

• The critical conversations we should be having and what holds us back
• Why effective communication and listening is so important for success
• The role of psychological safety in effective conversations
• A roadmap for successful critical conversations


Cathleen Snyder

Cathleen Snyder is Director of Human Resources & Development with strategic HR inc. She has over 20 years of HR consulting experience, providing Human Resources support for companies with 10-550 employees in industries such as warehousing, manufacturing, medical practices, customer service and retail.