If you need help, your best bet is to contact your employer. However, on this page you will find the answers, videos and guides covering the most frequently asked questions.


Common Questions

Q: When will my paystub be available each pay period?
A: Your paystub on Paycor.com and the Employee Mobile app will reflect your latest pay at 12:01 a.m. ET on your pay date. If you receive a physical paystub, check with your employer for the distribution schedule.

Q: What do I do if I have trouble downloading my paystub?
A: Check Paycor’s system requirements compared to the device you’re using to make sure your browser is supported and your Adobe Reader is up-to-date. If you still have trouble viewing or downloading your paystub or W-2, contact your employer for help or complete the technical support form below.

Q: When will my W-2 be available each year?
A: Your paper W-2 is shipped from Paycor to your employer no later than January 26 each year. Your W-2 on Paycor.com will be available within four days of when your paper W-2 is shipped from the Paycor offices. If you have not received a physical copy by January 31, contact your employer.

Q: Why does the information on my Year-End Paystub not match what shows up on my
W-2?

A: The wage boxes on your W-2 are calculated fields that typically equal your Total Gross Wages minus various pretax deductions. For an example of what this looks like, and further explanations, please take a look at this guide.

Q: Where can I find help with clocking in and out?
A: Your manager or supervisor can provide guidance for clocking in and out. If you need additional help, contact your employer.

Q: Why isn’t Paycor able to talk to me about my personal information?
A: Paycor takes great care to protect our clients’ and their employees’ personal data. By agreeing to only share information with designated contacts at your employer, your information stays secure. Only your employer can answer questions about your pay, benefits, hours worked or W-2s.

Q: What if I'm having a technical issue?
A: If your employer is unable to help you resolve a technical problem, you can complete Paycor’s technical support form below.

Don't see the answer you were looking for? Go to our FAQs page.


Contact Paycor

If you are experiencing a technical issue, let us know by completing the form below. If you have questions about pay, benefits, hours worked or W-2 forms, please contact your employer.