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Case Study: Midwest Health Services
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Midwest Health Services



# Employees



Onboarding, Payroll, Benefits Advisor, HR

Paycor’s dedication to product innovation, ease of use and a streamlined HR, Payroll and Benefits experience impressed Midwest Health Services.

“The benefits module that you have is amazing. I love how it flows through the carrier connect to payroll. I can send out my open enrollment and it’s one and done. I would not be able to do my job if I didn’t have a system that took care of everything and tracked everything for me. It’s so much easier and saves me so much time.”

Dona Mitchell, Payroll Coordinator

Prior to Paycor

Based in Massillon, Ohio, Midwest Health Services works with developmentally delayed individuals, helping them to live independently by securing jobs, homes and obtaining nursing or physical therapy if necessary. With their previous HCM provider, too much time was spent on administrative tasks—it took three people to handle onboarding and to verify documentation while payroll coordinator Dona Mitchell often worked late into the night to complete payroll.


  • Lengthy onboarding process
  • Manual payroll entry
  • Cumbersome open enrollment

With Paycor

Paycor’s HR, Payroll and Onboarding solutions streamlined a once lengthy process by eliminating the need for manual data entry and verification. Paycor’s platform also helps Midwest Health Services keep up with the constant demand for additional staff while maintaining compliance during regulatory changes.

Solutions & Key Features

  • User-friendly, intuitive software
  • Compliance verification
  • Employee self-service
  • Seamless implementation process

With Paycor Onboarding, Dona no longer needs the help of three HR assistants to process new hire paperwork.

Midwest Health Services partners with Paycor to streamline processes, manage employees and increase efficiencies.

Streamlined Implementation

Paycor’s ability to extract the necessary data from their previous provider, set-up proper expectations and include everyone on Dona’s team paved the way for a smooth implementation. What can often be daunting experience for many businesses was painless because of the communication and transparency Paycor delivered throughout the process.


New hires can view and sign documentation specific to their job title, complete tax forms and direct deposit information all before their first day, lessening any potential compliance issues that may arise. The streamlined experience introduces company policies, the employee handbook and any relevant industry regulations.

Benefits Advisor

Benefits Advisor allows employees and new hires to select their benefits online, reducing administrative tasks and improving overall efficiencies. With a robust collection of existing EDI connections, Benefits Advisor can quickly and accurately deliver enrollment and change data to virtually all major insurance carriers.

“The implementation was great. The [implementation] team didn’t shove us off when we had questions. They didn’t try to pass us to our reps (which is what our old provider did). Paycor also included our everyday working team on the calls—and that makes a big difference. You know us, you know our company, you know what’s going on.”

Dona Mitchell, Payroll Coordinator

Want More Information?

Download the full case study here.