Shawnee Health Service Discovers a More Reliable and Accurate HR & Payroll Solution with Paycor
“When we decided to switch providers, Paycor was the only one that offered to come on site and provide a demo. They brought a team of implementation and healthcare experts to answer our questions and review our needs.”
- Derek Olsen, Employee Services Coordinator
Why Shawnee Health Service Left Their HR & Payroll Provider
Shawnee Health Service is a Federally Qualified Health Center providing comprehensive primary and preventive care, including health, oral and mental health/substance abuse services to persons of all ages throughout southern Illinois. When implementation errors and setup issues created several software problems, they immediately began searching for a new solution that would have the knowledge and expertise to handle their complex HR and payroll needs.
Prior to Paycor
The HR & payroll system was not integrated which led to discrepancies between time off calculations and benefits rates. Worst of all, when administrators needed support, the provider was slow to respond. The lack of support and constant errors caused the employees to lose faith in the system.
Challenges
- Error-filled implementation
- Disconnected systems
- Poor customer service
- Inaccurate benefit rates
- Lack of trust
With Paycor
The switch to Paycor has resulted in time savings and increased efficiencies across the organization. Administrators’ questions are met with immediate responses from the Paycor team. Processing payroll with Paycor is seamless, eliminating hours spent reviewing and verifying employee records. Paycor’s goal tracking and performance review functionality has eliminated paperwork and cut out time-consuming manual processes.
Solutions & Key Features
- Consultative sales process
- Dedicated customer service
- Enhanced recruiting functionality<.li>
- Goal tracking
- Automated performance reviews
Recruiting & Hiring
Shawnee Health Service’s previous recruiting solution was very restrictive, creating a poor experience for applicants. They now offer a professional website to streamline the application process and decrease the time it takes to fill key positions. Additionally, administrators can now edit job postings in real time and access past resumes instantly.Performance Reviews
Once a cumbersome, manual process, employee performance reviews are now fully automated. Managers can set goals in the system and employees can view them along with past performance reviews at any time without HR intervention. With the improved review process, Shawnee has implemented stay interviews and pulse checks to support employee engagement.Shawnee Health Service partners with Paycor to
recruit, onboard, pay and retain their workforce.
“The success we’ve had in a short period with Paycor proves to us that we made the right decision. From implementation to support, the level of service we’ve received has been tremendous.”
- Derek Olsen, Employee Services Coordinator
Want More Information?
Download the full case study here.
Buyer's Guide To HCM And Payroll Technology
An HCM platform is the foundation of your business, and choosing the technology is one of the most important decisions you'll make.
Get ExpertiseMore to Discover
Executive Summary: 2020 October HR & Compliance Virtual Summit
“This was the best Virtual Summit I’ve even been to!”“Such a great presentation! Thank you for this awesome experience.”“The webinar sessions were so good that I wish there were more!” This is just a sample of feedback from attendees at Paycor’s October HR & Compliance Virtual Summit!On October 13-15, thousands of HR & business leaders attended the Summit to learn from industry experts. They walked away with actionable tips and timely advice around recruiting trends, compliance, maintaining a safe and healthy work environment and so much more!Did you miss any of the live sessions? Don’t worry, we’ve got you covered. You can watch them on our On-Demand Webinars page.In the meantime, check out our executive summary for a quick...
Webinar: My Supervisors Need Training - Where Do I Start? - 11/25 @11AM ET
This session is approved for (1) HRCI & (1) SHRM CreditWhen an individual is promoted to a supervisory role, appropriate training is often limited by the time, resources and budget on hand. It’s not unusual to find managers who have been in the role for ten, fifteen or even twenty years with no formal supervisory training. Training is often “on-the-job” – otherwise known as trial by fire. In order to have strong, effective supervisors, it is worth the investment of time and resources to provide proper training.In this session, you will learn: - Essential elements of an effective supervisor training program - How to assist supervisors in implementing what they have learned (and how to follow up with them) - How to provide proper and...
Webinar: The State of American Business: Looking Forward to 2021 - 11/24 @2pm ET
Paycor recently surveyed more than 2,000 HR & finance leaders on the state of American business at the beginning of 2021. Join us for this special webinar as we break down the responses!You learn about: The HR/Finance Relationship - only 12% of finance leaders believe HR significantly impacts the bottom line Remote Work - 30% of employees are more productive at home than in the office Benefits - 86% of business leaders are concerned about the mental health and wellbeing of employees Compliance - Only 9% of business leaders ay their HR technology is "very effective" at mitigating compliance risk Register to learn more.Speaker: Matt Bergantino As Director of Content, Matt leads a team of researchers, journalists and subject matter...