Ask HR: How to Handle an Employee's Appearance
How to Handle an Employee's Appearance

Ask HR: How to Handle an Employee's Appearance

From the Pros at HR Support Center

The experts at HR Support Center field a variety of questions from employers on best practices for handling workplace behavior, employee appearance and dress code. If you're like most businesses, you've had to address one of these difficult situations with your workforce. Hear from the pros at HR Support Center on how to best handle appearance and hygiene questions at your business.

Q: Our receptionist has bad hygiene and an unacceptable appearance. She looks as though she’s just rolled out of bed, her body odor is noticeable to customers and vendors, and her attire is often dirty, torn, or poor fitting. What is the best way to handle this situation?

A: Poor hygiene and clothing are certainly sensitive matters, and ones you’ll want to address directly with the employee. A sensitive and straightforward approach is usually best.

To help minimize embarrassment, we recommend meeting with the employee in a private location where you will not be interrupted. It is also best to conduct the meeting just prior to the end of the workday, so the employee may leave immediately after the meeting.

The first conversation on these topics should not take the tone of a disciplinary counseling session. Explain the problem with the employee’s hygiene and dress in the context of how it affects the workplace. If you have a written policy regarding personal appearance and hygiene, you can use that as a framework for the meeting. If you don’t have one yet, now may be the time.

It’s possible that the odor results from a cultural or religious preference. On rare occasions, bad hygiene may be the result of a disability. Although you should keep those things in mind, we recommend you do not attempt to figure out the cause of the employee’s bad hygiene. We also recommend against making suggestions for how to fix the issue, unless the employee asks for suggestions. Be compassionate, but focus solely on the company’s expectations.

When the conversation turns to her clothing, you should be prepared to offer concrete guidelines and examples so she understands what has been unacceptable about her attire thus far. If the employee expresses concern about not having appropriate clothing, let her know that she needs to follow your dress code. However, you may want to have some places in mind where she would be able to purchase acceptable work attire without breaking the bank.

As a final thought, ensure that you are holding this employee and others to the same standard. If you address the need for her clothes to be ironed or well-tailored, or her hair to be neatly brushed, be prepared to require the same of other employees.

Have you been faced with a similar situation? It's critical that you set clear expectations with your employees by presenting procedures and policies within your company handbook. Be sure that you're requiring your staff to review and acknowledge the handbook so questions on policies and conduct are never in doubt.

Organizations like yours can pay a yearly fee for HR Support Center and receive awesome subscription perks like these:

  • Legal advice
  • Employee handbook help (creating a new one or updating an existing one)
  • Custom HR forms, letters, tools, and other documents
  • Tons of Q&A
  • News on government activity that could affect you
  • Training on common HR activities like hiring
  • Thought leadership articles

The list goes on. HR Support Center is not only feature rich, it’s inexpensive: one entire year of HR Support Center is cheaper than one hour of a typical attorney’s time.

Don’t ignore the HR side of your organization. Contact us today to see how we can help.


Subscribe to Our Resource Center Digest

Enter your email below to receive a weekly recap of the latest articles from Paycor's Resource Center.

Check your inbox for an email confirming your subscription. Enjoy!

More to Discover

Case Study: Buy Sod

Case Study: Buy Sod

Buy Sod Inc. Partners with Paycor to Pay Employees & Maintain Tax Compliance “Because we’re a niche company, our administrators sometimes have trouble uncovering and implementing best practices. But when we partnered with Paycor they brought the expertise and thought leadership to help us overcome tough challenges like the new EEO-1 report. Paycor has the patience, knowledge and resources to help us stay ahead of problems and grow.” - Jennifer Hillard, Director of People and Culture Why Buy Sod Inc. Chose Paycor In 2002, three family businesses came together to create a network of sod farms that operate and distribute around the country. But with ten locations and eighteen different payrolls to process, Buy Sod Inc. struggled to...

Achieve Your People Management Goals

Achieve Your People Management Goals

People management is at the heart of everything you do. But it’s easy to get overwhelmed with the day-to-day tasks necessary to keep your business running. We can help you get out of the weeds.Paycor’s core HR solution for all employee data dramatically reduces admin—you’ll never have to switch platforms, log-in to multiple systems or re-key information. We build HR software for leaders who want to make a difference. For 30 years, we’ve been listening to and partnering with leaders of medium and small business, so we know what they need.We’re here to help you build a great place to work, where people thrive and grow. Let’s get started! Take the People Management Benchmark Quiz

Webinar: Are you Scheduling Like a Pro

Webinar: Are you Scheduling Like a Pro

Our best-in class Scheduling solution coupled with Paycor's expertise and insight will allow you to take your scheduling solution to the next level - increase productivity, track labor costs and engage employees with Paycor Scheduling.Speakers: Rob Whitworth and Lyle WeissingerRob Whitworth is a Principal Product Manager for Paycor's Perform Time solution. He has been with Paycor since 2013 and has been in the time and attendance industry for 17 years.Lyle Weissinger is a Senior Product Marketing Manager for Paycor's time solutions.

How Paycor’s Restaurant Scheduling App Can Help Your Business

How Paycor’s Restaurant Scheduling App Can Help Your Business

The Most Effective Restaurant Scheduling Tool Paycor’s restaurant scheduling software makes it easy to ensure you always have your key people where you need then, when you need them. Create efficient schedules faster than ever, inform employees immediately, and empower staff to collaborate and swap shifts to solve scheduling issues. Everything in One Place: How can Paycor Scheduling help your restaurant? Effective staff scheduling is vital for any restaurant business to succeed. Managers have enough on their plates, even without keeping track of employee availability and trying to please everyone—waiters, chefs, hostesses and bartenders—with perfect schedules. Paycor Scheduling helps managers save time and money, by creating efficient...