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Employee Experience

Electronic Visit Verification for Home Health Care

As technology continues to impact and improve our lives, it also changes the way we have traditionally done things. In the healthcare industry, for example, one area of significant growth—COVID crisis—has been the home healthcare market. Even established brick-and-mortar healthcare facilities are exploring home healthcare options. As a result, the government has recognized the importance of establishing guidelines for tracking and monitoring home health care visits.

senior citizen with care giver

What is Electronic Visit Verification?

Electronic visit verification (EVV) is a way to confirm and track home health care services electronically. EVV was established in the 21st Century Cures Act of 2016 to keep better records of home health care services provided and reimbursed under Medicaid. The EVV mandate was designed to help ensure that people get the care they need while cutting down on fraudulent claims.

How Does Electronic Visit Verification Work?

It’s easy. Care providers can use a mobile phone or other device to record the type of service provided as well as the location, time, date and duration of the service. They can also use the EVV system to access up-to-date patient health data.

home health visit from caregiver

What impact is EVV having on home health agencies?

EVV can be used to manage and monitor the delivery of home healthcare services. The switch from paper-based notations and patient monitoring to electronic records helps streamline operations, improve efficiency, and reduces human error and fraud.

Specifically, there are several ways EVV will positively affect home health agencies.

  1. Connectivity, visibility and security
  2. EVV will help you stay connected with your caregivers even when they don’t have access to landlines. You will gain real-time visibility of their locations and schedules and have multiple ways to verify visits including GPS coordinates and electronic signatures. Additionally, you will have secure broadcast messaging capabilities from the office and secure communication among care team members

  3. Data collection and reporting
  4. With EVV you can see client demographic information and reporting on Key Performance Indicators (KPI). You can also see messages from and to care team members, care plans and history as well as care team information.

  5. Greater efficiencies
  6. EVV also gives you complete point-of-care visit documentation, tasks completed, notes and assessments. It can provide optimized driving directions with accurate, GPS-based mileage. It also gives your team full timekeeping capabilities, including out-of-home visits, trips to care-related facilities, trips to the agency and other non-client activities.

  7. In short, an EVV system will help reduce missed visits and late starts, paper documentation and overall costs while improving patient care and client outcomes.

ltc visit at home care

Pros and Cons of Electronic Visit Verification

While it can be tempting to focus on the downside of such governmental regulations, ultimately it’s the patients who will benefit from increased accountability. Caregivers will also benefit from the increased connectivity and overall efficiency and reduced paperwork.

And while there is a cost associated with using an EVV system in compliance with your particular state, the entire home health industry will benefit from the decrease in fraud and likely see speedier reimbursement times as a result.

electronic visit verification from caregiver

Tips for using Electronic Visit Verification

While the 21st Century Cures Act identifies several key data points that need to be collected and electronically verified, each state can establish its own system. They can also decide specifically how to gather, track and report EVV data and if they want any additional compliance rules.

Home care agencies will need to be ready to comply with their state’s specific EVV system, which means they should start by locating and understanding their particular state’s requirements.

Once you determine and implement your state-approved solution, you will need to train your staff to use it and test the technology to work out any issues.

Some agencies are requiring caregivers to use their own smartphones, however this could cause some issues around security and reliability. Additionally, caregivers who use their personal phones for work will expect some form of reimbursement. Another option is to issue corporate-owned devices to your caregivers. While this means an additional cost, home health agencies can ensure that the devices are secure, reliable and only used for work.

Paycor mobile

Paycor Mobile advantage

Paycor can help your team expand operations in order to meet the challenges of the growing home health market. With Paycor Mobile, your employees will be able to punch in and out, review schedules, select benefits and request time off from their phones.

EVV is the natural next step toward improving patient care and reducing fraud in the 21st century, and Paycor is here to help you move forward. Contact our team today to learn more.