
Case Study: Carolina Taco
After experiencing numerous tax filing and payroll processing errors, Carolina Taco and Prepared For You Inc. found a provider they could trust in Paycor.



“My favorite thing about Paycor is the customer service. The team I
work with is so helpful and responsive. They never leave me hanging
and go above and beyond to answer questions and support our business.”
- Diane Labiendo, Corporate Office Manager, Carolina Taco & Prepared For You Inc.
Prior to Paycor
Processing payroll was a time-consuming and frustrating experience. Not only did they experience multiple payroll and tax issues, but their previous provider failed to properly pay an employee’s child support. Phone calls searching for support often went unanswered, and HR is still working with the IRS to resolve numerous tax errors.
Challenges
- Payroll inaccuracies
- Tax filing errors
- Wage garnishment errors
- Lack of consistent support
With Paycor
Payroll and tax errors are a thing of the past. And now that HR is not spending time correcting issues or waiting for support, they’re focused on implementing new HR solutions to help improve business operations. With Paycor’s Onboarding, new hires no longer fill out paperwork in the restaurant. They can acknowledge the company handbook and complete other critical documents online. Managers can then review and approve the documentation which is stored within each employee’s record, eliminating the need to manually distribute or fax paper copies to the corporate office.
Solutions & Key Features
- Automated onboarding process for new hires
- User-friendly payroll platform
- Expert tax support
- Timely, dedicated customer support
“We’ve made so many improvements to our HR processes since starting with Paycor. The technology has helped free up our time to focus on more important things.”
- Diane Labiendo, Corporate Office Manager, Carolina Taco & Prepared For You Inc.
Carolina Taco & Prepared For You Inc. partner with Paycor to pay their workforce and keep them compliant.
Payroll Processing
With Paycor, payroll administrators can preview an employee’s check and make any changes directly in the paygrid. It’s led to substantial time savings, helped reduce errors and created a better user experience for administrators.
Dedicated Customer Support
Paycor’s dedicated support means Diane doesn’t have to explain their company background to customer service reps time and time again. Her Paycor team is knowledgeable about the restaurant’s systems and can use that expertise to address any issues quickly.
Want More Information?
Download the full case study here.

Buyer's Guide To HCM And Payroll Technology
An HCM platform is the foundation of your business, and choosing the technology is one of the most important decisions you'll make.
Get ExpertiseStay Up to Date
Sign up to receive our latest research and expert advice.
Check your inbox for an email confirming your subscription. Enjoy!
More to Discover

Demotion Letter Template
There’s nothing better than seeing employees thrive, but setbacks and slips in performance do happen. One way to address performance problems is a demotion. Sometimes, it’s necessary to take a step back before you can take two steps forward. Download Demotion Letter Template When is a Demotion Necessary? In an ideal world, there wouldn’t be demotions. They are a sign something’s wrong: it could be that an employee has failed to respond to a performance improvement plan or they could just be disengaged. A demotion is the last stop before termination. If you believe the person has potential and is worth investing in, then a demotion might be the best way forward. Demotions are risky, though. You could end up with an employee who is even...
Maximum PTO Accrual Letter
Encouraging employees to use their vacation days can feel strange. After all, nobody wants to leave themselves under-staffed and the rest of their team over-worked. On the other hand, what if employees rarely ever, or even never, take time off? That’s been a question facing business owners this year, as vacation plans were delayed, then cancelled, and PTO built up like never before.One problem is, PTO payout laws can turn unused PTO into an unwanted financial liability. There’s also a risk of schedule chaos down the line as everyone tries to use their days up at once. Most worrying of all is that employees who go too long without a break, even by choice, risk ending up disengaged and burned out. Download Sample Maximum PTO Accrual Letter...
How Long to Keep Payroll Records
Running a business, you know that compliance isn’t just about being compliant—you also need to prove it. You never know when the IRS, the DOL or the EEOC will demand to see your paperwork, which is why it’s so important to retain payroll records. To make things more complicated, each agency has its own rules for which documents you have to keep and for how long. The good news is, you don’t have to buy more filing cabinets. HR software can automatically store everything you need, with the added benefit of simplifying the whole payroll process. Why You Need to Retain Payroll Records At a federal level, you’re keeping payroll records primarily for three agencies: The IRS The Department of Labor (Wage and Hour Division) The EEOC These...